Last Updated: June 17, 2024

1. Introduction

Welcome to Magiclear! We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about this privacy notice or our practices with regard to your personal information, please contact us at info@magiclear.com.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register on the website, express an interest in obtaining information about us or our products and services, when you participate in activities on the website, or otherwise when you contact us.

The personal information we collect may include the following:

• Name and Contact Data: Your first and last name, email address, postal address, phone number, and other similar contact data.
• Credentials: Passwords, password hints, and similar security information used for authentication and account access.

• While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

  We’ll also use cookies to keep track of cart contents while you’re browsing our site.

  Note: you may want to further detail your cookie policy, and link to that section from here.

  When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

  If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

  We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for XXX years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

  We will also store comments or reviews, if you choose to leave them.

3. How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below:

• To facilitate account creation and the login process.
• To send you marketing and promotional communications.
• To send administrative information to you.
• To fulfill and manage your orders.
• To post testimonials with your consent.
• To manage user accounts.
• To deliver targeted advertising to you.
• To protect our services.
• To enforce our terms, conditions, and policies.
• To respond to legal requests and prevent harm.
• For other business purposes.

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

4. Sharing Your Information

We only share and disclose your information in the following situations:

• Compliance with Laws: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Vital Interests and Legal Rights: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities, or as evidence in litigation in which we are involved.
• Vendors, Consultants, and Other Third-Party Service Providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf and require access to such information to do that work.

5. Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Your Privacy Rights

In some regions (like the European Economic Area), you have rights that allow you greater access to and control over your personal information. You may review, change, or terminate your account at any time.

7. Changes to This Privacy Policy

We may update this privacy notice from time to time in order to stay compliant with relevant laws. We will notify you of any changes by posting the new privacy notice on this page. We encourage you to review this privacy notice frequently to be informed of how we are protecting your information.

8. Contact Us

If you have questions or comments about this policy, you may contact us at:

Address: Magiclear Av. des Baumettes 17 1020 Renens, Switzerland

Email: info@magiclear.com Phone: +41 21 671 81 00